Shipping and Delivery

Where do you deliver the gourmet products?

The gourmet products deliver to Australia, New Zealand, Hong Kong, US and Canada. 

 

Do you deliver the gourmet products internationally?

If you want the gourmet products to be delivered internationally, please contact our team via email to hello@thegourmetbox.com.au and assess the shipping requirements to the country in regards to any product restrictions, size and weight to make arrangements. 

All prices quoted on this website are in Australian dollars.

 

How do you arrange the delivery?

We use Australia Post and couriers for our local and international deliveries to ensure efficiency and quality of your gourmet gifts to be delivered at your door. However, we are not liable and unable to control what happens outside of our studio. 

 

What is your shipping fee?

Our delivery rates are fixed for your convenience. In the event of large quantities or rush order we may need to send you a quote at a different delivery rate. 

The shipping details in various regions are clearly listed in our Delivery Information Chart down below (all times are WST). Please note that we only deliver on business days.

 

DELIVERY FEES

Area

Delivery Rate

Delivery Time (approximate)

Perth Metro

$10 Standard

1-3 business days

WA Regional*

$10*
Standard

3-5 business days after day order is placed 

Interstate* 

$15*
Standard

4-10 business days after order is placed.
Remote locations may incur an additional charge and delivery time.

Sunday delivery / Public Holiday delivery

N/A

Unavailable

Overseas**

Shipping rate shows at checkout

7-14 business days after order is placed.


*Outside of the Perth metro area: The delivery times are approximate as they can be affected by weather and road conditions. Due to extended COVID-19 restrictions and lockdowns, there are significant delays in parcel deliveries, especially in the eastern states and the ACT. A delivery may arrive earlier than stated above, but no liability is accepted for deliveries arriving later than stated.

**Overseas: The delivery times may vary due to the current COVID situation with limited number of international flights. Please allow up to 3-4 weeks to receive your order. Please send us an email for details.

 

How do I track my order?

An order tracking number will be sent to you via email after your order is received and processed by our team. 

  

If the person is not at home, will you deliver the gourmet products? 

Australia Post and our local couriers usually provide the authority to leave the gourmet products at your recipient's address or a safe place (under the roof if possible) if unattended, or with a colleague or reception at their workplace if they are unavailable. If the gourmet products are not able to leave with any person, a card will be left to collect the parcel from their local post office or agent or redelivery will be arranged.

 

Can I cancel my order after checkout? 

No cancellation is accepted once payment has been received, and refunds will not be issued.