Frequently Asked Questions (Hong Kong)

Where do you deliver in Hong Kong?

We deliver across Hong Kong Island, Kowloon, and the New Territories. Deliveries to outlying islands or remote areas may require additional arrangements or charges.

How do you arrange the delivery in Hong Kong?

We use Hong Kong Post and couriers for our deliveries in Hong Kong. However, we are not liable and unable to control what happens outside of our warehouse.

What are your delivery fees in Hong Kong?

Please see delivery fees at checkout.

Complimentary delivery is offered on orders above HK$2000.
Additional charges may apply for remote locations.

When will my order be processed?

Orders are typically processed within 2 business days. You will receive a confirmation once your order has been dispatched.

Does someone need to be available to receive the delivery?

Yes, we recommend that a recipient is available to receive the order to ensure product quality.

If unattended, the courier may leave the parcel in a secure location where appropriate. Redelivery may incur an additional fee.

How do I track my order in Hong Kong?

An order tracking number will be emailed to you after your order is received and processed by our team.

What happens during festive or peak seasons?

During occasions such as Chinese New Year, Mid-Autumn Festival, and Christmas, delivery schedules may be adjusted.

We recommend placing orders early to secure your preferred delivery timing.

How are products kept fresh during delivery?

All items are carefully packed to maintain quality during transit. We recommend attending to perishable items (eg. handmade chocolates, gourmet nuts, handcrafted confectionery without preservatives added) promptly and store them in a cool, dry environment below 22°C out of direct sunlight upon delivery.

How do I contact you for delivery enquiries?

For assistance or special delivery requests, please email us at hello@thegourmetbox.com.au or send a whatsapp to +852 6908 6826.